Where is my order?
Every order that we ship has a tracking number (UPS) that can be used to track down a delinquent package. You will receive a UPS tracking number when the order ships. You can go to www.ups.com and input the tracking number to check the status of your package and also find it's expected delivery date.
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What if something is damaged or defective when it arrives?
Please examine your order as soon as it arrives and contact us right away to report any broken or defective items. If an item is damaged during shipment or defective on arrival, save all packaging and contact us immediately to have it replaced free of charge. If the item needs to be returned to us, we will pay the return shipping.
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Can I return something?
If for any other reason you are not happy with your purchase, undamaged and complete items may be returned for a refund of the purchase price. In order to qualify, you must contact us within 14 days of receiving the item. Please do not return an item without prior authorization. Shipping charges will not be refunded.
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Can I cancel an order?
Yes, an order may be canceled if it has not yet been shipped. If you wish to cancel an order, please contact us as soon as possible as most orders are shipped within 1-2 days.
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